Knowledgebase

The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.

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Articles

Add Funds
Many of our clients would like to on occasion put money into their account so they don't miss a...
Views: 132

Can I change my payment information?
Yes, We allow our clients the flexibility of changing payment options to what suits them best....
Views: 565

How do I cancel my account?
We understand that sometimes you may not need your product or service anymore or may wish to...
Views: 961

How to Cancel a PayPal Subscription
The following instructions will walk you through the process of Canceling an Active PayPal...
Views: 270

I already sent payment why am I still being emailed that I need to pay?
If you paid using a PayPal eCheck, our system will continue to email you daily until that check...
Views: 545

I Cancelled my account why am i still getting invoices?
We ask that you give 10 days notice on all cancellations if 10 days notice is not given our...
Views: 447

I didn't get my welcome email or have since lost it how can I have it resent?
If you never received your welcome email, it's because you signed up using a non-working email or...
Views: 512

I forgot my password to the billing control panel
If you forgot your password or need a reminder email sent please visit the billing page here:...
Views: 528

I want to setup a PayPal subscription
If you want to switch to a PayPal subscription you must pay your invoice before it's due date...
Views: 539

I've prepaid a multiple month plan but no longer require the service, can I get a refund?
Unfortunately due to committing to a multi period service we are unable to offer you a refund for...
Views: 663

Upgrading or Downgrading your account
Some of our products will allow you to upgrade or downgrade slots or other features of your...
Views: 1105

Want us to sponsor you?
The policy of TheGameMonsters at the this time is that in order for someone to qualify for a...
Views: 781

What payments do you accept?
We accept Paypal invoices and Paypal subscriptions and all major credit cards.
Views: 518